The Quinn Partnership, The UK’s leading provider of Management Due Diligence, has advised NVM on its £3 million investment in Intelling Limited (the “Company”), a communications business which provides customer services support for companies such as Telefonica and Missguided. The Company has a number of growth opportunities including new geographies and markets and the funding from NVM will accelerate the development of new business streams and help strengthen the growth of Intelling’s core activity.

Intelling offers a range of inbound and outbound telemarketing and customer care services, specialising in the business to consumer market. Headquartered in Manchester with additional premises in Belfast and Burnley, the Company currently has approximately 400 staff and has enjoyed year-on-year growth since formation in 2012. Using in-house leading edge technology the company has developed a strong brand and provides a highly-tailored contact centre support to its customers.

Founded by entrepreneur Phil Morgan (CEO), Intelling has developed a network of brokers and affiliates from which it acquires data for its contact centres and then generates its own quality assured data, providing clients with the required assurance that their brand will receive the upmost protection when outsourcing to Intelling.

Phil Morgan, Intelling CEO comments: “NVM’s support will be instrumental in driving our future growth as we look to further develop our offering and customer base and we’re delighted to be working with Andy and the NVM team. We have built a strong business since the Company’s formation in 2012, and this transaction provides a great foundation for the next stage in our development.”

Andy Leach, Investment Partner of NVM comments “Intelling is an exciting and dynamic communications business and we have been very impressed by the management team, who are extremely well-regarded within the sector and bring a wealth of experience and an excellent track record. In Intelling we are backing an ambitious business operating in a market that has significant growth opportunities”.

Paul Quinn, director of The Quinn Partnership commented: “Phil Morgan leads an experienced team, partnered with NVM, they look well positioned for continued growth”.

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